August 23, 2017

Architecture & Design Customer Support

Sensitile
Ypsilanti, MI
Experience:

Sensitile is a growing Michigan based company in Ypsilanti, MI that designs and custom
manufactures unique architectural materials. We are looking to add to our creative team,
individuals with sensitivity to design aesthetic and accuracy, as well as impeccable attention
to detail while maintaining production efficiency.

The ultimate common goal is to provide our customers innovative materials that require
little or no fabrication or modification during installation.

This is able to be achieved with careful manufacture to specifications approved by our
customers.

Candidates must be motivated to achieve high standards in individual and process
improvement, workplace safety and environmental practices goals.

We have an immediate, full-time opening for “Architectural & Design (A&D) customer
support”. This position will support a wide range of customer types (architects/designers,
sub/general / electrical contractors), worldwide through the process of design, specification,
procurement and installation of Sensitile’s materials via written, telephone conversation and
online meeting tools

Duties include but are not limited to the following:
Pre-order customer support:

Provide customer support as it relates to the material, its applications, installation requirements (including hard-ware) and lighting components supplied with or recommended for various Sensitile products
Create drawings as needed to demonstrate architectural detail for ease of customer comprehension and use with material literature.
Review of architectural drawings to determine bill of quantities for purposes ofcreating job estimates
Provide rough budgetary or formal estimates for projects based upon available guidelines and knowledge of manufacturing constraints
Use customer feed-back regarding project requirements (budgetary, timelines, material attributes, other) to make relevant alternate material suggestions.
Follow-up with customers regarding estimates provided, critical analysis of information received and navigate through the value-engineering process while retaining specification of one of Sensitile’s diverse materials in projects

After orders are placed:
Create/Review shop drawings created for accuracy and transmit to customers for approval prior to manufacture
Assist with the determination and communication of cost implications of any change orders during the order placement/production process
Support customers through the processes of production and installation of Sensitile’s materials.
Creation of final project document by incorporating relevant information taken during the quality control process.

Attributes:
Meticulous, organized attention to detail and willing to learn
Enthusiastic and able to work in a fast paced environment
Ability to reliably and consistently work 40 hours a week
Team player, good communication skills, patient
Ability to work with tight deadlines
Willing to work outside of the “job description”
Bachelor’s degree or above in architecture or interior design
Prior experience in the fields of custom construction/carpentry/architecture/creatingjob-estimates is preferred though not mandatory

Software requirements:
Microsoft Office Suite, Adobe Creative Suite, AutoCAD and Sketchup
Candidates can respond with their resumes to employment@sensitile.com
Sensitile is an Equal Opportunity Employer